Article 1 – Identity of the entrepreneur
Article 2 – Applicability & Conditions.
Article 3 – Offer
Article 4 – Prices
Article 5 – Online purchases
Article 6 – Delivery and execution of the agreement
Article 7 – Retention of title.
Article 8 – Right of withdrawal
Article 9 – Warranty
Article 10 – Customer service
Article 11 – Proof
Article 12 – Force majeure
Article 13 – Intellectual Property
Article 14 – Dispute resolution
Article 15 – Use of cookies

Article 1 – Identity of the entrepreneur

Little Oummah

Jozef Van Crombrugghestraat 1A (correspondence address).

9000 Ghent

Email address: info@littleoummah.com

VAT identification number: BE 0680.641.080

Article 2 – Applicability & Conditions.

1. Our terms and conditions apply to any offer from us as a merchant to you as a consumer.
2. Placing an order on our website constitutes express acceptance of our terms and conditions of sale, which are always available through the website.
3. If you order online, you can always consult and print the terms and conditions.
4. Terms and conditions must be accepted before the order can be processed.

Article 3 – Offer

1. Despite the fact that the website is compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Little Oummah. Little Oummah is only bound, as far as the accuracy and completeness of the information offered is concerned, to a commitment of the goods it offers. Little Oummah is in no case liable in case of manifest material errors, typesetting or printing errors.
2. If the customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the customer to contact our customer service department in advance via email info@littleoummah.com.
3. The offer is always valid while supplies last and may be modified or withdrawn by Little Oummah at any time. Little Oummah cannot be held responsible for the unavailability of any product. If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.

Article 4 – Prices

1. All prices stated are expressed in EURO, always including VAT and all other taxes or duties to be borne by the customer.
2. If delivery, reservation or administrative fees are charged, this will be stated separately. All items are shipped by Little Oummah, on-site pickup is not possible. There is a charge for this shipment. These are listed in the check-out process.
3. The statement of price refers only to the items as it is described verbatim.

Article 5 – Online Purchases

1. The ordering procedure is as follows: the customer places items in his/her shopping cart, then the customer clicks through to order basket where an overview of the shopping cart is displayed. Next, the customer must log in or register with a (new) customer profile. Confirmation is done via the e-mail address provided by the customer. Then the customer chooses the shipping option and payment option. Finally, the customer accepts the Terms and Conditions and the sales contract is concluded.
2. The customer has the choice between the following payment methods:

through the payment modules on our website

by bank transfer to account number BE79 3632 2279 8633

3. Little Oummah is entitled to refuse an order pursuant to a serious default by the customer in relation to orders involving the customer.

Article 6 – Delivery and execution of the agreement

1. Items ordered through this online store are always delivered to the address communicated by the customer. Items ordered cannot be picked up at Little Oummah.
2. The delivery is made by a parcel service (examples are DHL, Bpost, PostNl,…) and for this the customer pays additional costs, as mentioned in the ordering procedure.
3. Unless otherwise agreed or expressly provided, the goods shall be delivered to the customer’s residence. We try to ship them within 2 business days of receiving the order. Little Oummah cannot be held responsible should this be deviated from.
4. Any visible damage and/or qualitative deficiency of an item or other failure in delivery must be reported by the customer to Little Oummah without delay.
5. The risk due to loss or damage passes to the customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the goods. However, the risk already passes to the customer upon delivery to the carrier, if the carrier was instructed by the customer to transport the goods and this choice was not offered by Little Oummah.
6. Once the purchased item is received by the seller, risk passes from seller to buyer.

Article 7 – Retention of title.

1. The delivered items remain the exclusive property of Little Oummah until the moment of full payment by the customer.
2. The customer undertakes to draw the attention of third parties to Little Oummah’s retention of title if necessary, e.g. to anyone who might come to seize items that have not yet been paid for in full.

 Article 8 – Right of withdrawal

1. The provisions of this article apply only to customers who purchase items online from Little Oummah in their capacity as consumers.
2. The customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.
3. The withdrawal period expires 14 calendar days after the day on which the customer or a third party designated by the customer, who is not the carrier, takes physical possession of the good.
4. To exercise the right of withdrawal, the customer must inform Little Oummah of his/her decision to withdraw from the contract via e-mail(info@littleoummah.com).
5. To comply with the withdrawal period, the customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
6. The customer must return or hand over the goods to Little Oummah without delay, but in any case no later than 14 calendar days from the day on which he communicated his decision to withdraw from the contract to Little Oummah. The customer is on time if he returns the goods before the period of 14 calendar days has expired.
7. The direct cost of returning the goods shall be borne by the customer
8. If the returned product is in any way diminished in value, Little Oummah reserves the right to hold the customer liable and claim compensation for any diminution in the value of the goods resulting from the customer’s use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
9. Only items in their original packaging, along with all accessories, instructions for use and invoice or proof of purchase can be taken back.
10. If the customer revokes the agreement, Little Oummah will refund all payments received from the customer up to that point, including standard delivery charges, to the customer within a maximum of 14 calendar days after Little Oummah receives the return package. For sales contracts, Little Oummah may wait to issue a refund until it has received all the goods back, or until the customer has demonstrated that he has returned the goods, whichever comes first.
11. Any additional costs resulting from the customer’s choice of a mode of delivery other than the cheapest standard delivery offered by Little Oummah will not be refunded.
12. Little Oummah will refund the customer using the same means of payment with which the customer made the original transaction, unless the customer has expressly agreed otherwise; in any event, the customer will not be charged for such refunds.

13. The customer cannot exercise the right of withdrawal for:

• service agreements after the full performance of the service;
• the supply or provision of goods or services whose price is subject to fluctuations in the financial market over which Little Oummah has no control and which may occur within the withdrawal period;
• the delivery of goods manufactured to the customer’s specifications, or clearly intended for a specific person;
• the supply of goods which, after delivery, are by their nature irrevocably mixed with other products

Article 9 – Warranty

1. Under the Act of September 21, 2004 on the Protection of Consumers in the Sale of Consumer Goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
2. To invoke the warranty, the customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
3. For items purchased online and delivered to the customer’s home, the customer should contact Little Oummah customer service and return the item to Little Oummah at his/her expense.
4. If a defect is detected, the customer must notify Little Oummah as soon as possible. In any case, any defect must be reported by the customer within a period of 2 months after its discovery. Thereafter, any right to repair or replacement shall expire.
5. The warranty (commercial and/or legal) is never applicable to defects caused by accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
6. Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the customer

Article 10 – Customer service

Little Oummah‘s customer servicecan be reached via email at info@littleoummah.com. Any complaints can be directed to it.

Article 11 –   Proof

The customer accepts that electronic communications and backups may serve as evidence.

Article 12 –   Force majeure

1. In case of force majeure, we are not obliged to fulfill our obligations. In this case, we may either suspend our obligations for the duration of the force majeure, or permanently terminate the contract.

2. Force majeure is any circumstance beyond our will and control that prevents the performance of all or part of our obligations. By this we include, but are not limited to, strikes, fire, business interruptions, power failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or untimely delivery by suppliers or other third parties engaged, restrictive measures imposed by the government, viruses or sickness waves or any other circumstance that makes it reasonably impossible for us to deliver your order effectively….

Article 13 –   Intellectual property

1. Our website, logos, texts, photos, names and in general all of our communications are protected by intellectual property rights vested either in us, our suppliers or other rights holders.

2. It is prohibited to use and/or modify the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos names, texts, logos color combination, etc … without our prior and express written permission.

Article 14   –   Dispute resolution 

1. First, you can contact Little Oummah by emailing info@littleoummah.com. We review the dispute within a reasonable period of time. In case of a dispute, be it for any reason, only the courts of the place of Little Oummah’s registered office have jurisdiction.
2. All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of disputes, only the competent Belgian courts have jurisdiction.
3. If for reasons of international law another law does apply, the interpretation of the present general terms and conditions will primarily refer to the Belgian Code of Economic Law.

Article 15 –   Use of cookies

During a visit to the site, “cookies” may be placed on your computer’s hard drive. A cookie is a text file placed by a website’s server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

‘First party cookies’ are technical cookies used by the site visited itself and whose purpose is to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or even : a pre-filled form with data that the user has done during previous visits.

‘Third Party cookies’ are cookies that do not come from the website itself, but rather from third parties, e.g. a marketing or advertising plug-in present. E.g., cookies from Facebook or Google Analytics. For such cookies, the site visitor must first give permission – this can be done via a bar at the bottom or top of the website, referring to this policy, which however does not prevent further browsing of the website.

You can set your Internet browser to not accept cookies, to alert you when a cookie is installed, or to delete cookies from your hard drive afterwards.  You can do this through your browser’s settings (via the help function). Keep in mind that certain graphics may not appear correctly, or you will not be able to use certain applications.

By using our website, you agree to our use of cookies.